Every business has some form of IT these days and even if you aren’t running a complex system, you will probably need some help along the line. Though you could build your own IT support department, if you are only a small business, outsourcing is a much better option.
It’s likely that you won’t have enough work for your own department, plus hiring someone in IT support will cost you a wage that could have gone towards expanding within your own expertise.
But if you are still not convinced, here are 3 reasons that outsourcing to an IT support partner is best.
You won’t waste time talking to third parties
If you have ever lost your internet connection at home, you will know that sometimes you can sit on hold for ages and ages, not getting anywhere. And, even when they do finally pick up the phone, you aren’t sure what their questions even mean, never mind how to answer them.
In your business, you don’t have time to sit around waiting for third parties, but your outsourced IT support will be able to offer quick fixes to get you back up and running as soon as possible. And, if not, they will do all the communication on your behalf so that you can get on with your day.
You will have experts on hand to fix issues quickly
One of the huge advantages of specialised companies is having a wealth of expertise at your fingertips. This is exactly the case in IT support companies where all of their staff either know exactly how to solve a problem, or they know of a colleague who can.
Using a large company with plenty of experience means that every problem you present should be fixable within a reasonable amount of time. Plus, as these companies are used to speaking with people who aren’t so familiar with technology as they are, they will be more likely to use language you understand and are able to respond to than most others.
You will be advised on the best methods and tech to use
One final reason you should get IT support is that you will be advised which methods and technologies you could be using to streamline your processes and make your business easier to run and better to profit from. It is in their interest to make sure that you are really happy with your technology so they aren’t likely to oversell or recommend tech you won’t get on with.
IT support companies will also offer you and your staff training to make sure that you can get the most from your resources and can find quick fixes for yourself. This will make problem solving much faster so that you can focus on your job rather than the things preventing you doing it properly.
Though larger companies may prefer to have an onsite IT department, so most small to medium businesses, outsourcing is the best way to access real talent and expertise without a massive bill.