Why you should consider third-party network maintenance support.
Third-Party Maintenance (TPM) is becoming very popular as it’s considered the perfect way to manage system equipment, storage, network, and server in your company’s premises or data centers.
It is because post-warranty Original Equipment Manufacturers’ (OEM) support is typically costly. OEMs do this to try and force you to buy their newer generation of technology.
Fortunately, TPM providers provide you with the needed alternative network maintenance support once your OEM warranty expires. But if you need further convincing, below is an overview of third-party network maintenance support benefits.
1. Lower maintenance costs compared to OEM support
Every company thinks of ways of cutting down its operational costs. It should be one of the main reasons for hiring a TPM provider to handle your network maintenance services because it’s cheaper than traditional hardware manufacturers once the warranty expires. And with hardware maintenance and network support for accounting, for a considerable portion of the IT budget, you need to open to ways of cutting down this expenditure. It’s what TPM providers offer you, thereby helping you save a ton of money without compromising on the quality of services.
2. Extending the useful life of your hardware
You’ll often be required to buy new technological equipment once it reaches the End-of-Service (EOS) or End-of-Life (EOL). Unfortunately, OEMs do this so that you purchase the latest equipment they’re selling or charge you exorbitant post-warranty prices for maintenance and repair.
When this happens, the TPM provider comes in handy as they’ll offer the necessary support to your equipment even after its warranty has expired. Therefore, they ensure that your equipment remains in excellent working condition for an extended duration beyond the time stated by the hardware manufacturer. It saves you a considerable sum of money that you’d have otherwise allocated to buying the latest hardware that the OEM will support.
3. Quick response of time
The core duty of TPM providers is to first prioritize your needs as their client, unlike OEMs whose primary focus is towards increasing hardware sales. And because the TPM providers’ primary duty is to focus on customer service, they always make sure to respond immediately to whatever issue you’re experiencing. They guarantee this as they have a big team of engineers and customer service representatives who’re readily available 24/7 to attend to any network issue you’re experiencing. This quick response time applies for all end of service life (EOSL), end of life (EOL), and current networking hardware.
4. Customized and flexible support
OEMs approach network support and hardware maintenance like a one-size-fits-all. However, this tactic isn’t ideal as your needs and environment differ from that of other clients. Therefore, the support solution offered by the OEM may not be the one needed for the specific problem you’re having. It happens a lot because the equipment manufacturer has many clients, and you happened to be one of them. Because of this, whatever issue you’re having won’t be prioritized.
But with a TPM provider, you’re offered flexible support. They do this by designing flexible contracts that you can end without any dire consequences such as a fine depending on your preference. In addition, they offer you personalized attention to suit your specific needs that serve the exact equipment you own. This personalized attention by TPM providers also means whatever problem you’re having is resolved a lot quicker, hence boosting your overall productivity.
5. Single point of contact
The engineers working for OEMs only specialize in maintaining and repairing their employer’s hardware and network. In contrast, third-party support engineers are knowledgeable about how to repair equipment from numerous OEM brands. It means the technicians working for a TPM provider can confidently and correctly resolve whatever issue you’re experiencing. It improves efficiencies, lowers costs, and provides consistent support as hardware from different OEMs can handle the repairs.
A single point of contact for all your network support and hardware maintenance is also advantageous in the event of an emergency. It is because you don’t have to contact different OEMs to send over their engineers to try and find out the possible issue. It is ideal as these engineers often tend to shift blame to another OEM. In contrast, third-party network provider engineers are best to tackle some issues and can correctly and quickly resolve any issue bothering you.
While IT needs are continually rising with the world today, increasingly becoming digital, the allocated budget hasn’t grown at a similar rate. It has forced IT professionals to think of creative ways to trim costs, and third-party network support is one way to be accomplished. This guide has gone into detail on the benefits you’ll get for hiring a TPM provider to resolve any reservation that might have been on your mind.