In house IT support is expensive, what are the notable advantages of outsourced streamlined IT support?
Most companies find themselves in the dilemma of needing effective streamlined IT support but choosing to forego or being unable to afford an enterprise-level in-house IT unit. In other words, they need an IT hub that can power their operations without having to build an IT hub within their enterprises. For many companies, the solution is to hire outsourced IT services.
Numerous businesses have started their own streamlining plans for their IT support services. There are even companies that have outsourced their requirements to managed IT service companies. For instance, in Brisbane, IT companies have stepped up to provide managed IT solutions and streamlining services. Thus, it’s best for you to learn these notable advantages of streamlined IT support.
1. Remove redundant work
The most obvious advantage of having streamlined IT support is that you would be able to remove redundant work. Whether it’s the main operations of your business or the support systems, streamlining your IT support will help take out a lot of the repetitive things that your workers do. After all, there are various tasks associated with IT support that involve menial and repetitive activities that don’t require the analysis of complex information.
To be able to eliminate redundant work, your IT support should identify those tasks and scope of work that are rote, repetitive, and don’t require complex analysis. These tasks can be automated and managed either by an internal support team or be part of the tasks outsourced to a company that provides managed IT services.
2. Focus on core competencies
An added advantage of streamlining your IT services is that your primary operations teams will be able to focus on the core competencies of your business. This is especially true if IT support services aren’t a part of your company’s core competencies or core business. Regardless of the industry you’re in, you should consider the benefits of outsourcing it to a third-party service provider or subcontractor and make streamlining a part of your strategic priorities.
By taking full advantage of streamlined IT support, you can focus more on the mission and vision of your company. This will help create excellent value for your customers. At the end of the day, this is what will drive productivity and bring in revenues and profits to your enterprise. If your management team doesn’t have an idea yet of what your core competencies are, then maybe you need to go back to the drawing board and think things over.
3. Speed up work
Another advantage of streamlined IT support is that it will speed up the work process and workflow. This is a result of removing the unnecessary and redundant parts of the work process.
Although some redundancies are essential, there are also those that may be removed from the work process and workflow. Some examples of these are repetitive typing of similar forms, which can be turned into templates. If your IT team can come up with sets of templates for documents and spreadsheets that your teams frequently use, this can speed up your business operations. Moreover, you can automate dialling for outbound call operations.
To be able to do this, your IT support team should develop automation solutions for tasks that are simple, repetitive, and non-analytic.
4. Enhance productivity and bring down expenses
An offshoot or direct consequence of speeding up your workflow is that you will enhance the productivity of your workers. Since they can work on their tasks with greater speed, enhanced focus, and fewer disruptions, your workers will vastly multiply their productivity. If they’re working on physical tasks, they’ll be able to churn out more of what they produce or manufacture. If they’re knowledge workers, they’ll be able to significantly increase their output while also improving the quality of their work.
When you streamline your IT services by getting managed IT services including cybersecurity support, the productivity among your workers will be enhanced. Another notable advantage is that your IT-related expenses will go down. Maintaining an internal or in-house IT support team can be very costly. If you kept a full-complement in-house IT team, you’ll be spending enough money to sustain an enterprise-level IT support team, but would only be using a fraction of their capabilities and resources.
5. Improve customer service
Another aspect of your business operations that can certainly benefit from streamlined IT support is customer service. If your main scope of business operations is heavily reliant on excellent internet connectivity and network infrastructure support, streamlining your IT support will have an impact on your customer’s experience with your business frontline. Having frequent connectivity disruptions or latency downtimes will also have an impact on your business operations and the seamlessness of work processes and workflow.
Numerous companies have jumped on the digital transformation bandwagon, even investing in their own enterprise-level IT support. They realise later on that their in-house IT teams aren’t that productive relative to their resources and capabilities. They basically just wait for a critical issue to occur, which rarely happens in mid-size companies. In this article, you learned more about the advantages of streamlining your IT services and considering managed IT solutions.