Strategy

How To Choose A Reliable IT Support Company

Finding a reliable company that ticks all your boxes in any field is always a tricky proposition, but finding the best IT Support Company for your own requirements comes with its own unique challenges. Fortunately there are some key bits of advice, which should you follow them will make the entire process smoother and more likely to end in the ideal solution. Let’s take a look at some of the most important tips and some potential pitfalls.

IT Support

What Are Your Requirements?

Too often people go head-first into the search without pausing to lay out just what they expect of their would-be IT Support provider. Failure to present your needs will lead to communication breakdown and inevitable disappointment. In order to communicate your needs you will need to understand at least the fundamentals of your existing IT infrastructure, your processes and any challenges that routinely arise. Jot down your budget, desires and objectives. You will also need to decide what type of coverage you need. There are a wide range of options from in-house to remote support; Managed IT Service Providers (MSPs) with 24/7 support or service on a ‘break-fix’ basis – whereby you have access to a technician in the event of a fault or outage.

Onezo seeks to eliminate complex contracts and offers a single point of contact for all your technical solutions.

Research

Look at the online profiles of a variety of companies – preferably in your local area or close by – and read through customer feedback to see how satisfied clients appear to be. Get a feel of the type of company by reading through their website; it’s amazing what you can glean.

Get In Touch

A lot of guides will omit this step, or leave it until the end of their article, but it really should be one of the first things you do. As soon as you have done the above, in terms of setting out your needs, you should give a few companies that you like the look of a call and ask to speak to an account manager. Reading reviews is all well and good, but unless Google verified should be taken with a pinch of salt. You can often get a better idea of the rapport you are likely to have with a company after a good chat. You can also get a feel for how responsive the company is after a couple of calls. You want to be able to contact your provider with ease.

Assess Credentials

What a company claims it can do and what it is accredited to do, sadly do not always match up. Any specialist services that you are looking for that may require certificates and accreditation should be checked with your potential providers. Ask for proof of any relevant certifications.

Weigh Up Pros And Cons Of The Shortlisted Companies

A good way to highlight a clear frontrunner is to create a list of your most valued services and  requirements, rank them in terms of importance, then score each of the shortlisted companies out of ten for each category. Pay attention to all of this and you are likely to end up with a suitable and highly capable IT Support provider.