How big retailers are using mapping tech to improve shopping experience
Big retailers like Rite Aid and Home Depot are using 3D indoor mapping software to improve the shopping experience, bringing
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customer experience
Customer experience is pivotal to the success of your business
Providing a high-quality service that satisfies the customer’s needs is essential. With every sector saturated with competition, making it difficult
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10 mistakes that annoy your customers, before you talk to them
Customer satisfaction is the key to the long-term success of any business. Far too many companies annoy and frustrate their
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Why your brand needs to offer omni-channel experiences
Engaging your customer has ironically never been more complex even though thanks to the internet we can connect and sell
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6 ways the pandemic has changed the way businesses operate
Naturally, as a business, you go where your customers go – and they have probably changed tack dramatically recently, with
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Business process outsourcing to the Philippines and customer experience
Business Process Outsourcing (BPO) to the Philippines and elsewhere has become almost routine for many businesses. The benefits of outsourcing
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Why is a customer omnichannel experience important?
What is an omnichannel experience? It’s a phrase that tends to get thrown around a lot, though it’s actually a
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Why digital customer experience is important?
As far as online shopping goes, the consumer experience counts for everything. While online stores offer the same things as
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5 reasons your small business needs a contact centre
Contact centres offer benefits to businesses of all sizes, across a wide range of industries. Consumers are becoming increasingly demanding
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How to boost customer experience in an online retail business
Online retail is quickly becoming the norm but when you never speak to a customer face-to-face, how do you ensure
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Does your pricing support your customer experience?
As several industry studies reveal that power has shifted from sellers to consumers, customer experience is becoming a priority for
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8 tips on how to improve in-store experience
Many people believe brick and mortar stores and retailers no longer have the ability to compete with eCommerce sites; they
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How your business can make better use of data
Data might seem mystical and confusing to you right now, but it really doesn’t need to be. Once you delve
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5 mins with…Nicholas Harding, CEO of Lending Works
We chat to Nicholas Harding, CEO P2P lending platform Lending Works. Nicholas tells us how he has created an amazing
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The business benefits of a virtual receptionist service
Small business owners across the UK who are looking to scale up, or even just start up on the right
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