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customer experience

digital customer experience
Strategy 

6 digital business strategies to improve customer experience 

November 29, 2021November 30, 2021 Dominic Lill automation, customer experience, customer support, digital strategy, feedback

How can digital business strategies improve customer experience? Digital customer experience business strategies focus solely on customers’ interactions with a

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Marketing 

An emotionally connected customer community leads to better marketing ROI

June 23, 2021 James Smith community, Customer, customer experience

Retailers that use their brand communities to create emotional connections with their customers see a greater ROI from their marketing

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People 

6 ways to provide a more personalised customer service

June 16, 2021 Dominic Lill customer experience, customer service, feedback, Loyalty, personalised

Suppose you’re an entrepreneur operating a big enterprise, whether B2B or B2C, having people with the right expertise to deal

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Marketing 

Poor brand perception? Here’s how to turn it around

May 11, 2021 James Smith brand, customer experience, online presence, perception, Personality

Brand perception is vital to your business success. It refers to how consumers see and perceive your brand, products and

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Technology 

How big retailers are using mapping tech to improve shopping experience

April 23, 2021 James Smith customer experience, customers, mapping, shoppers, Shopping

Big retailers like Rite Aid and Home Depot are using 3D indoor mapping software to improve the shopping experience, bringing

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Technology 

Customer experience is pivotal to the success of your business

March 12, 2021March 10, 2021 Dominic Lill Customer, customer experience, customer support, Reputation

Providing a high-quality service that satisfies the customer’s needs is essential. With every sector saturated with competition, making it difficult

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People 

10 mistakes that annoy your customers, before you talk to them

February 8, 2021February 11, 2021 Dominic Lill annoy, call, customer experience, customers, phone, Voicemail

Customer satisfaction is the key to the long-term success of any business. Far too many companies annoy and frustrate their

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Marketing 

Why your brand needs to offer omni-channel experiences

February 1, 2021 James Smith brand, customer experience, Experience, Loyalty, omni-channel, stand out

Engaging your customer has ironically never been more complex even though thanks to the internet we can connect and sell

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Strategy 

6 ways the pandemic has changed the way businesses operate

January 29, 2021January 29, 2021 Dominic Lill Coronavirus, customer experience, pandemic, Working from home

Naturally, as a business, you go where your customers go – and they have probably changed tack dramatically recently, with

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Strategy 

Business process outsourcing to the Philippines and customer experience

January 13, 2021January 20, 2021 James Smith call centre, contact centres, customer experience, outsourcing

Business Process Outsourcing (BPO) to the Philippines and elsewhere has become almost routine for many businesses. The benefits of outsourcing

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People 

Why is a customer omnichannel experience important?

August 10, 2020August 10, 2020 James Smith Customer, customer experience, Ecommerce, Experience, omnichannel, store

What is an omnichannel experience? It’s a phrase that tends to get thrown around a lot, though it’s actually a

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People 

Why digital customer experience is important?

May 29, 2020 Dominic Lill Customer, customer experience, Online shopping, Shopping

As far as online shopping goes, the consumer experience counts for everything. While online stores offer the same things as

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People 

5 reasons your small business needs a contact centre

December 16, 2019 Dominic Lill cloud software, Communication, contact centre, Customer, customer experience, Sales

Contact centres offer benefits to businesses of all sizes, across a wide range of industries. Consumers are becoming increasingly demanding

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Strategy 

How to boost customer experience in an online retail business

June 17, 2019June 17, 2019 Dominic Lill customer experience, online business, online retail, product, retail, reviews, social media

Online retail is quickly becoming the norm but when you never speak to a customer face-to-face, how do you ensure

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Strategy 

Does your pricing support your customer experience?

April 8, 2019April 24, 2019 Dominic Lill business goals, buyers, Consumers, Customer, customer experience, price, pricing

As several industry studies reveal that power has shifted from sellers to consumers, customer experience is becoming a priority for

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