Interview with Adi Engel, CMO of small business management platform vcita
What does success mean to you? Small businesses today are still challenged with digitalising their processes, and Adi Engel, the
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customer service
What makes your business unique? How to stand out amongst competitors
What makes your business unique? How to stand out amongst competitors Businesses have a hard time competing with one another.
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A CRM guide for SMBs
A CRM guide for SMBs High levels of customer satisfaction are a clear indication your business is treating them well.
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4 focus areas for business owners to incorporate technology
Technology is everywhere. It is in our pockets, on the side of the road and in our homes. Technology has
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A guide to misfeasance
Misfeasance is a willfully inappropriate action or a purposefully incorrect action. Although it is not technically illegal, an individual could
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Startup tips and advice for a small business
Advice and tips for new startups to get a head start. Having a small business in early development is a
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Is customer service improved by company culture?
The way your company operates can affect your customer service. If you are communicating with customers or speaking to them
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6 ways to provide a more personalised customer service
Suppose you’re an entrepreneur operating a big enterprise, whether B2B or B2C, having people with the right expertise to deal
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Why I care about personalized customer experience: Opinion by David Kezerashvili
Nowadays, simply providing a service isn’t enough. To increase their chances of success, businesses should try to customize and personalize
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TieTa launches to “take stress out of customer services”
TieTa, an Oxfordshire-based business, has just relaunched, with a promise to ‘take the stress out of customer service.’ Founded by Caroline
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Business success: Why the little things make a big difference
All business owners want their companies to be successful, and to become recognised as a leader in their industry. When
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8 ways your business can push past a plateau
In business, as in life, at some point, many of us hit a plateau. You might start strong, building an
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How is a loyal customer base created?
In 2020, customer loyalty is everything and business owners need to be constantly thinking about how they can get their
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Things to consider when starting your Amazon FBA
Amazon has made it relatively easy for just about anyone to create a Fulfillment By Amazon (FBA) business. It is
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Why sourcing a good courier is crucial for your online business
Courier services come in all shapes and sizes, but they all share one thing in common: they can help your
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