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How to provide a better service to your customers

February 27, 2019July 13, 2021 Dominic Lill customer service, friendly, listening, responsive, Service, training

You are nothing without your customers. For this reason, you need to do everything you can to make sure that

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People 

Friendly boss or bossy friend? Finding the balance with NLP

September 18, 2018 Dominic Lill authority, balance, boss, excellence, friendly, inner self, Leaders, likeability, NLP, popular, rapport, respect

Are you familiar with the battle of finding the balance between being friendly and authoritarian? Are you feeling the wish

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People 

Knowing me, knowing you

September 29, 2014September 28, 2014 Dominic Lill 0 Comments British, business, customers, friendly, Local, money, people, SME

Getting to know you: Research reveals the better you know your local shopkeeper, the more you spend. A national survey

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