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What are the features of a good parcel delivery service provider?

July 2, 2018 Dominic Lill courier, Customer, delivery, fast, Flexible, parcel, quick, reliable, satisfaction, Service, traceable, tracking, trust

Parcel delivery services are in high demand as large number of people need to send parcels in day to day

Success

How to know if your business is on the way to success

June 27, 2018 Dominic Lill Customer, improving, Investing, leadership, media coverage, Profit, satisfaction, Share, shares, staff retention, Success

Modern business is incredibly competitive, with more and more companies adopting innovative tactics and clever strategies in order to stay

Technology

How field management software can revitalise your business

March 29, 2018March 29, 2018 Dominic Lill customer service, efficient, employees, field management software, invest, Job, Organisation, paperless, Relationships, Reputation, satisfaction, Skills

Every service management company has its bad days, where tasks are piling up and nothing seems to be going according

People

Using chatbot analytics to improve customer service

February 22, 2018October 1, 2019 Dominic Lill analytics, chatbot, Clients, customer service, demographics, efficiency, feedback, monitor, reports, satisfaction, track

There are a lot of considerations in running a successful company. Aside from the usual balancing of capital, operational expenses

Success

Why you should look beyond profits as a measure of success

February 20, 2018November 13, 2020 Dominic Lill beyond profits, bigger picture, customer retention, employees, goals, Profit, satisfaction, work force

It can be easy to get carried away with looking at the bottom line if you own a business. There

Technology

Utilizing artificial intelligence to improve business productivity

January 23, 2018September 24, 2019 Dominic Lill AI, artificial intelligence, competition, data collection, productivity, satisfaction

In recent years, the technology world has seen many improvements of all kinds. These changes have often been for the

People

Community spirit at work: Why is it important and how do we achieve it?

November 16, 2017November 16, 2017 Dominic Lill behaviour, Break, colleagues, community spirit, Confidence, employees, happiness, Happy, lunch, office, productivity, relax, satisfaction, shared goals, socialise, team spirit, work together, Workplace

Research has previously shown that if we feel a sense of belonging in a group, then we perform a lot

People

5 tips for improving your career prospects

March 17, 2017 Dominic Lill career prospects, challenges, Communication, Confidence, employees, employers, evaluation, improving, Job, Learning, Professional, recruitment, Research, satisfaction, Skills, social media, training

Most of us might feel like we spend more of our time at work than we do at home. And,

Creative staff lead to satisfied customers

February 22, 2017February 21, 2017 Dominic Lill Creative, creativity, customer service, employees, HR, Management, organisations, people, satisfaction, staff, study, training

Organisations in the service sector that have more creative employees enjoy higher levels of customer satisfaction, according to research led

Strategy

Stick to your roots: How to preserve your company’s culture as it grows

January 5, 2017June 5, 2017 Dominic Lill Business advice, community, company culture, Consumers, core values, customer service, employees, foundation, growth, hiring, innovation, Leaders, productivity, progression, purpose, satisfaction, SMEs, staff, vision

The culture of your business is its foundation. It gives it a greater purpose and affects the way you lead,

People

6 reasons why team engagement is important

January 3, 2017 Dominic Lill advocacy, brand, Communication, coworker, creativity, customers, Employee, engaged, engagement, interaction, performance, productivity, relationship, Sales, satisfaction, SMEs, staff retention, team, team members, turnover, work, workplaces

Are you keeping your employees engaged? Team engagement is a challenge for businesses but it shouldn’t be taken for granted.

Study suggests women do ask for pay rises but don’t get them

November 29, 2016March 24, 2020 Dominic Lill 0 Comments employees, Female, Job, male, pay, Rise, satisfaction, wages, Women

Research from the Cass Business School, the University of Warwick and the University of Wisconsin shows that women ask for

People

The importance of training and development in the workplace

January 15, 2016August 11, 2020 Dominic Lill 0 Comments consistency, employees, performance, satisfaction, Skills, weakness, workplace training

Workplace training is an excellent opportunity to expand both the knowledge base and skills of all employees, however for many

People

How to banish the January blues

January 12, 2016January 11, 2016 Dominic Lill 0 Comments absence, Employee, happiness, January blues, retention, satisfaction

Adrian Lewis, director of Activ Absence, looks at how employers can banish the January blues for their workers. Let’s face it,

Strategy

Survey reveals consumers willing to pay for better customer service

December 7, 2015December 4, 2015 Dominic Lill 0 Comments aftercare, AI, customer service, Ecommerce, Help, live chat, Online, retail, returns, satisfaction, Service, Xero

A new Xerox report, The state of customer service 2015, reveals that over half (54%) of consumers would pay more

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