Why your business needs unified communications

Ever since we have gone into the pandemic almost every company has found a reliable communications platform that can make your business run smoothly.

Unified communications, which expands on the standard IP-based platform, is becoming bigger than ever in new business. Expanding beyond the phone line and into other communication mediums, like instant messaging.

So, before you start trading you need to be aware of why your business needs unified communications.

Here we will look at how you can benefit, from reduced costs to increased productivity unifying your communication on one platform can do wonders!

Combining your platforms

The biggest advantage of unified communications is in the name. Through ‘unifying’ telephony and all your business data onto one network, voice, data and video information can be combined. Every bit of data is compiled in one easy to access place for all employees

What’s more, thanks to encryption, unified communications software makes data secure. You can limit access to various data, so only the people who are trusted, or need to have access do have access. This allows the data to be more secure from potential hackers.


Another great way united communications software helps make things easier for information processing is by taking the headache out of employees having to manage and operate a variety of communication channels.

A worker can use a single phone number and a unified inbox across each of their communication devices is incredibly useful from a productivity standpoint. It speeds data handling up too and makes effective decision making happen all the faster.

Advanced functions

In terms of telephony, united communications software is more advanced than its more traditional counterparts too. Offering short-number dialling, that doesn’t need area codes, multi-international businesses can run a lot smoother across countries and continents.

Call forwarding is another beneficial advanced function. The fact that forwarding can be made to almost any device with an internet connection, while incoming calls can search for an idle extension, also positively impacts the overall day-to-day running of a communications-dependent business.

Cheap calls

Unified communications are on a digital network, which offers more cost-effective rates than traditional telecommunication. Combine that with video and data also being thrown into the package and it suddenly looks significantly cheaper.

Billing is also more consistent too. It is less dependent on the fluctuating tariffs and on-off-peak charge rates that many of the more traditional telecommunication companies use.

Contact management

Finally, unified communications can also make integrating an extensive contact list a lot easier by providing a single, easily accessible phone book. Available from all locations across a range of devices, this book can also be held on the central network and protected from mobile security issues that could affect devices.


Unified communications, although widely recognised as being suitable for large organisations, might just be a good fit for small and medium businesses as well. With all these benefits, its advantages over traditional communication offerings are clear to see and only likely to grow wider in the next few years.