Strategy

6 Indisputable Reasons Why Every Business Should Consider Unified Communications

If you are a business owner and your business is not utilising unified communications, then you are unfortunately missing out on all of its benefits. Most businesses have implemented a unified communications approach because of its numerous functionalities and advantages that can help the business thrive in a competitive marketplace. So why aren’t you?

Here are 6 reasons why businesses should consider a unified communications approach:

1. Collaboration

Unified Communications (UC) is the perfect solution in streamlining collaboration between employees in both the same and different departments. UC platforms offer collaborative tools like video and call conferencing, screen sharing, instant messaging, and more, which are all useful in improving collaboration and thus increasing overall productivity.

2. Communications

It is in the name itself – UC enhances communication not only within the business, but for B2C (business to customer) and B2B (business to business) communication as well. You can expect better call quality and advanced calling features including internal phone extensions, call queues, and many more. With UC, there is the option to call and instantly message others, so communication between employees is faster and more productive. If you are struggling with efficient communication between departments, implementing UC within your business may be the perfect way to solve this.

3. Mobility

UC enables you and your employees to access its apps on any device that is compatible and connected to the internet. This means that even if you are on the go, you are able to answer a call on your mobile phone that has dialled your office number. This is particularly useful for any employees going on business trips as they will still be able to connect and communicate with other employees via the UC platform, as long as they have a stable internet connection. You may want to consider this especially if you have remote workers.

4. Remote Workers

Speaking of remote workers, a survey found that 90% of US employees reported similar or higher productivity levels when working from home compared to being in the office. With this in mind, it is no wonder that there are still many businesses utilising remote or hybrid working arrangements, and if you are one of them, you may also benefit from a UC approach.

UC is important for remote workers as it helps them stay connected to the business and their colleagues through features such as video and call conferencing, shared workspaces or centralised drives, and more, that contributes to effective and efficient communication.

5. Customer Experience

As mentioned briefly before, UC can help improve customer experience which in turn can drive business success and customer retention. Customer calls in particular can be handled quickly and adequately, with excellent call quality and the ability to initiate a live chat with an available agent, or simply be transferred to the relevant person for a specific enquiry.

6. Employee Experience

In general, UC can also boost employee experience as UC offers an integrated platform that enables automated workflows and advanced processes. As a result, employees are able to communicate and collaborate with others more effectively, empowering them with a platform that allows them to work to their full potential.

And there you have it – 6 indisputable reasons why UC should be a consideration for every business.