Why being flexible, resilient and having business continuity is a must.
Being able to communicate is vital for most businesses and something that cannot be compromised on. How would you cope if your phones didn’t work? Or your internet went down? Maybe even a disaster in your office? Do you have an adequate disaster recovery plan?
Most small to medium businesses don’t have an adequate disaster recovery plan implemented into their strategy. For a small business, IT expenses are sometimes issues that are overlooked or even neglected as budgets are limited and there is always an element of ‘it won’t happen to me’ or ‘I will just take my chances’. Having a disaster recovery solution in place is like having an insurance policy.
But did you know these unplanned outages happen to over 90% of all businesses and that not only could they influence profit, they can impact reputation and depending on the nature of the outage it could even mean the company not being able to continue trading. Disaster recovery and business continuity is a major issue.
There are many ways to make sure that your IT infrastructure is adequate and will work if anything unfortunate did happen. For example, if your line went down you would have to call your provider to get them to divert your number to another one.
This could take all day (or even days), but with a solution that OpenIP can offer you are in control and not reliant on a network operator to make changes on your behalf. You can do that yourself, enabling you to securely make changes and get instant access to reports that meet your business timescales.
Some of the current business issues that the inbound solution can help with are:
- Business continuity
- Improved customer service
- Call management and reporting
- Number management
Using the online portal or mobile app you can set up call plans and then see how many calls your business is receiving, with statistical information and knowledge detailing how many calls are answered and missed.
This is not only a great tool for business continuity but it can improve customer service and efficiency by better managing callers during busy hours, or when your office is closed.
Inbound is also a ready-made business continuity solution. You can instantly direct calls to another location, either manually or automatically, should there be an outage or any other issue. This limits the amount of downtime that your company may have to endure.
OpenIP offer a range of products and services to help with all IT and Telecom requirements whatever your budget, circumstance and in most cases will save you money in the process. OpenIP can offer consultancy services and can conduct a survey and report on how to ensure that your company is protected.
OpenIP only work with the best brands in the industry including Dell SonicWALL. Mitel, Cisco, VMware and Veeam so that any solution that is provided is by well-known brands with great reputations.
OpenIP are located in Bolton, North West England with engineers located around the UK and other offices based in Alloa, Scotland and Budapest, Hungary.
Contact OpenIP today for more information on how your disaster recovery plan could be improved or for any IT issues you may have.