Are you ready to take your hotel business to the next level? As the hotel industry is incredibly competitive, to stand out you’re going to need to really up your game. It’s not enough to provide basic facilities and amenities if you want to make your hotel business a success.
To help you get started, here you’ll discover some of the best ways to take your hotel business to the next level and achieve that additional star rating.
Know what it takes to achieve additional stars
If you’re serious about achieving additional stars for your hotel, you first need to familiarise yourself with the requirements. The AA star rating guide will help you to see exactly what you need to do in order to go after that next star rating.
For example, if your hotel currently has 3 stars, if it wants to get a 4th star, you’ll need to make sure you’re offering 24-hour room service, enhanced services such as luggage assistance, and all bedrooms will need to have ensuite bathrooms with thermostatically controlled showers. In order to achieve 5 stars on the other hand, your hotel needs to be open 7 days a week, with at least one premium suite available and it will need to meet 5-star level of quality for cleanliness and maintenance.
These are just some of the requirements you’ll need to meet so it’s important to research the exact requirements to achieve the next star rating.
Focus on your bedding
Of course, one of the most important aspects of your hotel is the bedding. You’re going to want to ensure that your guests receive the best night’s sleep possible. This means, investing in premium quality bedding from stores such as Mitre Linen.
If your guests love your bedding, you can guarantee that they’re going to come back. They are also more likely to leave you a great review, telling everyone just how comfortable the bedding was. This is actually one of the most important factors guests look for when they’re choosing a hotel so it’s definitely something you’ll want to focus on.
Going above and beyond for your guests
The secret behind the success of the most highly-rated hotels in the world, is exceptional customer service. You’re going to need to go above and beyond if you want to take your hotel business to the next level.
This means, no request from your guests is too much trouble and your staff will go the extra mile to ensure they are happy. Think about the type of services you’d like to find at a hotel and what would make it stand apart for you. Going above and beyond for your guests will keep them coming back for more and set your hotel apart from its competitors.
These are just some of the ways you can take your hotel to the next level. Remember, customer experience is everything; particularly when you have a lot of competitors trying to tempt them away.