Should My Business Use Managed IT Support or Handle IT Ourselves?
Managed IT support refers to using an external company to manage all the IT networks and infrastructure of your business. From minimising downtime, helping with email or server issues or cyber threats, a managed IT support team can help you with this so you can focus on your core business.
But when it comes to managing your IT, should you take care of it yourself or hire a managed IT support company? Let’s explore the options, focusing on what works best for UK businesses.
The Case for Managed IT Support
Managed IT support companies offer professional services to keep your systems running smoothly. They handle everything from monitoring your network to fixing problems and preventing cybersecurity risks. One major advantage is their expertise. With a team of IT specialists at your service, you don’t have to worry about solving technical problems on your own.
Another key benefit is reduced downtime. According to Datto, a UK-based study revealed that businesses lose an average of £1,200 for every hour their systems are down. Managed IT providers monitor systems 24/7, often spotting and fixing issues before they cause major disruptions. This proactive approach can save time and money over the long term.
While managed IT support does come with costs, it’s often more affordable than you might think. Many IT companies offer scalable services, meaning you can adjust the level of support as your business grows. This flexibility makes managed IT an attractive option for businesses that want to avoid unexpected expenses.
What to Consider with Running Your Own IT Management
Managing IT yourself might seem like a good idea if you’re running a small business or have some tech-savvy staff. At first glance, it can appear to be the cheaper option since you’re not paying a monthly fee to a third party. However, the hidden costs of DIY IT management can quickly add up.
Handling IT yourself requires time and effort. Without specialised knowledge, tasks like software updates, network troubleshooting, and cybersecurity management can take longer and divert your focus from running your business. If you don’t have the right skills or tools, your business could face increased risks, especially when it comes to cyber threats. The UK National Cyber Security Centre reported over 1,200 significant cyber incidents in 2023 alone, highlighting the importance of robust IT security.
What is The Cost Difference Between Managed IT vs DIY IT Support
The cost of managed IT support in the UK typically ranges from £50 to £200 per user per month. For a small business with 10 employees, this could amount to between £6,000 and £24,000 per year, depending on the services you choose.
On the other hand, hiring an in-house IT professional would cost at least £30,000 annually, not including benefits like pensions or holiday pay. Additionally, you’ll need to invest in training and equipment. For very small businesses, these costs can be hard to justify.
What’s Right for Your Business?
If your IT needs are basic and you have the time and expertise to manage them, handling IT yourself might work. However, for most UK businesses, managed IT support offers peace of mind, reduced risks, and long-term cost savings. Carefully assess your resources and priorities to choose the option that best supports your goals.
