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Global BPO’s DSAR service reduces review costs by more than 50%

Global BPO Limited, a leading provider of legal and business services, is seeing unprecedented demand for its DSAR review and redaction service.  

Changes to the General Data Protection Regulation (GDPR) came into force on 25 May 2018 enabling individuals to obtain a copy of their personal data as well as other supplementary information from their employers, regardless of whether they remain within their employ.  Such a service request is referred to as a “Data Subject Access Request” or DSAR.

DSAR service reduces review costs by more than 50%Where employees have worked for companies for many years, the amount of personal data held on that employee will be extensive.

Usually a DSAR is submitted by an employee as part of a grievance, disciplinary or employment tribunal process. The information that employees may request from their employers includes:

  • Confirmation about whether any personal data is being processed about them
  • A description of the personal data, the reasons why it is being processed and whether it will be given to any other organisations or people
  • Copies of information comprising the data
  • Details of the source of the data

In most cases, a fee may not be charged to the data subject for providing the data and the deadline for compliance is usually one month from receipt of request. The maximum fine under the GDPR is up to 4% of annual global turnover or €20 million, whichever is greater, for organisations that infringe its requirements.

Since the GDPR rules were introduced in May 2018, there has been a significant increase in the number of DSARs received by UK businesses. The document review process is time-consuming, costly and onerous and as a consequence, law firms and in-house legal teams are increasingly partnering with legal service providers such as Global BPO to deliver a cost-effective and efficient solution.

Global BPO works closely with clients to understand the specific requirements of each DSAR including timeframe and redaction approach. Deadlines are often challenging but by working with Global BPO’s expert legal teams, firms and in-house legal departments are able to scale up quickly without compromising on accuracy. Significant cost-savings enable law firms to respond to clients’ increasing cost-sensitivities and companies to make direct savings. With extra resources available from Global BPO on demand, law firms are also able to take on additional work for new and existing clients whilst stretched in-house legal departments are able to make better use of their time.

Managed hybrid, home and office workspace solutions are all available depending on each client’s preferred approach and all of Global BPO’s review teams work within their clients’ preferred platforms. As the world continues to move through the unchartered waters of COVID-19, clients can be confident that Global BPO’s service lines will continue uninterrupted.

Jan Scholtz, managing director at Global BPO comments: “The exponential growth in the volume of documents requiring review means that firms and in-house counsel need to adopt new techniques to review thousands and sometimes millions of documents within very tight timeframes. We partner with proprietary and non-proprietary document review software providers to deliver fully integrated support and we offer a range of options including a managed service. Global BPO’s review and redaction service combines software expertise, rigorous Quality Assurance and experienced legal teams to deliver a tailored and highly efficient DSAR service.”

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